Drop us an email
Frequently Asked Questions
What services do you provide?
What services do you provide?
We offer professional printing, custom embroidery, and graphic design services. Whether you need business materials, branded apparel, or promotional products, we’ve got you covered.
Do you offer custom embroidery?
Do you offer custom embroidery?
Yes! We provide high-quality embroidery for apparel such as hats, polos, jackets, uniforms, and more. You can bring your own logo or work with our team to create a new design.
Can I bring my own items for embroidery or printing?
Can I bring my own items for embroidery or printing?
In most cases, yes. However, we recommend contacting us first to confirm material compatibility and any setup requirements.
What file types do you accept for design and logo submissions?
What file types do you accept for design and logo submissions?
We accept PDF, AI, PSD, EPS, and high-resolution PNG or JPG files. For embroidery, a vector file is ideal. If needed, we can help convert or digitize your artwork.
What is digitizing and why is it needed for embroidery?
What is digitizing and why is it needed for embroidery?
Digitizing is the process of converting your logo or design into a format that embroidery machines can read. This is a one-time setup fee and is required for all new embroidery jobs.
What are your order minimums?
What are your order minimums?
Embroidery: No minimums apply.
Printing: Varies by item (e.g., business cards may start at 100 units) t-shirts start at a 12-piece minimum for screen prints. For Vinyl printing there is no minimum.
Design-only projects: No minimums apply.
What is your turnaround time?
What is your turnaround time?
Standard turnaround is 5–10 business days depending on the project size and service. Rush options may be available for an additional fee.
Can I see a proof before production?
Can I see a proof before production?
Absolutely! We provide digital proofs for all orders and embroidery stitch-outs for approval on new designs. Nothing goes into production without your sign-off.
Do you offer design services?
Do you offer design services?
Yes, our in-house design team can help with everything from logo creation to full print layouts and embroidery-ready artwork.
Do you ship or deliver orders?
Do you ship or deliver orders?
Yes, we offer local delivery, and shipping across the country.
How do I get a quote?
How do I get a quote?
You can request a quote by contacting us directly with details such as item type, quantity, design files, and any deadlines. We’ll get back to you quickly with pricing and options.
What if I’m not happy with my order?
What if I’m not happy with my order?
Customer satisfaction is our priority. If there’s an issue with quality or production, we’ll work with you to resolve it—whether that’s a reprint, re-embroider, or refund.